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Garantovaný servis SLA

VIP starostlivosť s osobným konzultantom a garantovanou reakčnou dobou.

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VIP starostlivosť pre Vás

Nadštandardné služby, ktoré zabezpečia garantovanú reakčnú dobu pri nahlásení chyby, osobného konzultanta či zabezpečené servisné služby školenia a servisné prehliadky.

Osobný konzultant

Pre personalistiku, mzdy a dochádzku získate prideleného konzultanta. Pozná vaše nastavenie, nevysvetľujete nič odznova.

Reakčný čas od 2h

Nahlásenú chybu prevezmeme a začneme riešiť v garantovanom čase: 8 h, 4 h alebo 2 h podľa vami vybraného balíka.

Až 6 h konzultanta mesačne

Hodiny na vaše individuálne otázky a požiadavky nad rámec bežnej podpory.

Školenie až 12 h ročne

Online školenie pre vašich používateľov s obsahom podľa vašich potrieb.

Servisná prehliadka 1× ročne

Kontrola nastavení, profylaktika systému a novinky v Humanete. V balíkoch Gold a Platinum.

3 balíky na výber

Silver, Gold alebo Platinum, podľa toho, koľko podpory váš tím potrebuje.

Ako služba Garantovaný servis SLA funguje?

Služba Garantovaný servis SLA je dostupná len pre zákazníkov Humanet s podpísanou zmluvou,

ktorým bol systém implementovaný.

doplnkove-moduly

Špecifické funkcionality v prepojení s inými službami

Garantovaný servis SLA nadväzuje na služby, ktoré už poznáte: Hotline, ServiceDesk a Podporu Humanet. Bežné otázky vyriešite ako doteraz a pri chybách či individuálnych požiadavkách máte navyše garantovaný čas a vlastného konzultanta.

  • prepojenie so ServiceDeskom a Hotline – chyby nahlasujete cez ServiceDesk alebo Hotline a od nahlásenia plynie garantovaná reakčná doba,
  • nadväznosť na Podporu Humanet – Garantovaný servis SLA sa poskytuje na rovnaké časové obdobie ako Podpora Humanet,
  • doplnenie Hotline – Hotline rieši operatívne otázky k používaniu systému, SLA k nej pridáva osobného konzultanta a hodiny na individuálne požiadavky.

Balíky Garantovaného servisu SLA

Vyberte si balík Garantovaného servisu SLA a spoľahnite sa na garantovanú reakčnú dobu, osobného konzultanta a zahrnuté servisné služby, školenia a servisné prehliadky.

Garantovaný servis SLASilverGoldPlatinum
Pridelený osobný konzultant✔✔✔
Sevisné služby konzultanta / mesačne2h4h6h
Školenie používateľov / ročne4h8h12h
Servisná prehliadka a údržba (1x ročne)✘✔✔
Reakčná doba8h4h2h

Podmienky služby Garantovaný servis SLA

Jasné pravidlá od začiatku, aby ste presne vedeli, kedy plynie reakčná doba a ako čerpať hodiny konzultanta, školenia aj servisnej prehliadky.

  • reakčná doba plynie počas prevádzkovej doby Humanet (pracovné dni od 8:00 do 16:00),
  • termíny konzultácií, školení a servisných prehliadok potvrdzuje Humanet vopred,
  • nevyčerpané hodiny sa neprenášajú do ďalšieho obdobia,
  • školenie aj servisnú prehliadku je možné čerpať najskôr po 12 kalendárnych mesiacoch od predchádzajúceho využitia.

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What our customers say

Gunisova-Quehenberger
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“Cooperation is excellent. We really appreciate having everything in one system and that the solution also works in operational and logistics environments, where a large share of employees do not have a computer.  We would definitely recommend Humanet.”

Eva Gunišová
Head of HR
Personalistika-Humanet-Sconto
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“We were looking for a system that would be clear, user-friendly, and keep everything under one roof — and we found Humanet. A system with added human value. Humanet is built on people who are partners to us, and whenever we call them, they understand us and come up with the best solution.”

Aleš Daubner
HR Director

“Humanet helped us unify attendance and replace both Excel and an outdated attendance system. Employees can now check their own attendance, the manager approves it, and the HR department mainly handles the approval check. Processing is approximately 70% faster and we can approve attendance with a single click.”

Jana Fabušová
HR Generalist
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“We avoided manual payroll processing and all the spreadsheets. We now process payroll faster.”

Daniela Falaštová
Human Resources Specialist
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“We wanted a simple solution for people and solid processes for HR. Humanet brought us order, fast mobile requests, and more time for patients.”

Denisa Andelková
HR Specialist
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“During a Social Insurance Agency audit, the exports were instant, efficient, and took minimal time. The audit went smoothly and we received a positive assessment.”

Jana Ševčíková
Human Resource Director CZ&SK
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“What I value most about Humanet is the flexibility in approving and managing attendance. The system reduced our administrative burden, sped up processes, and we fully digitized our entire attendance workflow — we approve absences electronically, quickly and easily.”

Eva Juranková
Finance Director
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“I appreciate the expertise and helpful approach when it comes to training, system setup, and resolving issues.”

Marcel Vlček
Finance Director
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“Working with Humanet, I’m confident that my data is safe and I trust it. I like the option to expand Humanet with additional modules as needed. The Training module made it easier for us to track training sessions and medical checkups — everything is neatly linked to specific individuals.”

Andrea Fabianová
HR Manager
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“We manage both leave and sick leave directly in the Humanet attendance system — no paperwork. Data transfers automatically to the next system, so we never deal with anything twice. Whenever I need something, I always turn to your service desk — I know you’ll help.”

Petra Kalčoková
HR Manager
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“Even though we hadn’t used attendance software before, what suits us most about Humanet is its cloud accessibility.”

Igor Obšajsník
Director
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“Integrating attendance with the payroll process and automating it brought us faster and more accurate payroll processing.”

Soňa Odzgaňová
Human resources specialist
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“All I need is internet access and I have access to my data, wherever I am. And I always have attendance at my fingertips — just open the mobile app.”

Dana Kecskešy
Human resources generalist

“Thanks to Humanet, we have all employee information in one place, quickly and easily accessible, which saves us time when searching and processing data. I also appreciate the high level of security, the emphasis on data protection, and secure access to information.”

Nikola Kasardová
Human Resources Administrator
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“Thanks to the cloud, our system is available online at any time — no servers, no additional costs. Digitizing attendance, approving absences, and automatic meal voucher recalculation save us approximately 10 hours of work per month. We have the entire workload organized in one system and all data stays accessible even when the HR person changes.”

Zuzana Šabová
Account manager
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“As a young start-up company, we chose Humanet because no upfront investment was needed to acquire software, and we welcomed the option to connect from anywhere. After three years of use, we’re very satisfied — we appreciate the simple and fast data entry, the excellent phone support from the provider, and of course, legislation always updated on time.”

Martin Konečný
Company Executive
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“What I value most about the Humanet system is its availability, the option to connect anytime and anywhere.

I like the clarity, video guides, and manuals.”

Daniela Koprdová
Head of HR Department